Consumers

Registry Services

The Public Authority Registry matches Consumers with trained, qualified care providers and provides on-going support for those in need of an In-Home Supportive Services (IHSS) Provider. Consumers are matched to homecare Providers according to location, language, the consumer's approved tasks, work schedule and other job-related preferences. A list of matched Providers is sent to the Consumer, and then Consumers contact and interview Providers to make their hiring choice.

In addition to helping Consumers find a Provider, registry counselors are also available to assist Consumers in setting Provider hours, answering IHSS questions, communicating with Providers and other information and referrals.

Steps to Finding a Homecare Provider

1

IHSS will refer you to the Public Authority for help finding an Independent Provider.

2

A counselor from the Public Authority will call you to learn more about your homecare needs and your language and personal preferences for a Provider.

3

You will be given a list of five (5) Providers that the counselor has matched to your needs and preferences.

4

You will call and interview these Providers to determine which you think is the best fit for you. If you have questions along the way, you can call your counselor.

5

If you feel you would like assistance in determining your needs, interviewing or hiring a Provider, the Public Authority has a Mentorship program to help you.

“Because of [my IHSS Provider] I feel much more comfortable having people over, even for a brief hello. Before I had an IHSS worker I felt too self-conscious to have people over. I also feel more confidence when I meet people in the community, especially in the social justice organizations I belong to. I just feel more responsive and ready to act” Donald

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