When Would I Use On-Call Services?

The On-Call program provides short-term, immediate services to IHSS Consumers who are in urgent need of personal care and have been referred by IHSS social workers.

Circumstances that qualify as urgent needs include:

• Being discharged from the hospital or another facility without anyone at home to help.
• Regular provider is not available.
• A Provider has not yet been hired.
• A critical need for personal care or a domestic task that cannot wait until the next regularly scheduled Provider visit.

If you feel you are in need of On-Call services, call your social worker, who will send a referral to the Public Authority.
An On-Call counselor will call you, assess your needs, and arrange for an On-Call Provider to come to you.