San Francisco IHSS Public Authority | Mentorship Progress Reporting

Mentorship Progress Reporting

Check mark the box if you trained on the topic AND the Consumer confirms they understand.

Repeating topics is highly encouraged. Generally, you will cover topics depending on where the Consumer is in their journey, however, training on what's "on the horizon" is OK.

Coordinator's Name & Email:

Mentor's Name & Email:

Consumer's Name:

Meeting / Event Date:

Part 1: How to Hire a Provider

Authorized Tasks & Hours:

Notice of Action (NOA) Service Tasks approved Service tasks not authorized by IHSS

Searching for a Provider:

Where to look for your Provider The PA Registry How to read a Registry IP list

Pre-Screen Phone Calls / Arrange Interviews:

Goal of Pre-screen phone calls Interview questions not to ask Phone pre-screen Questions Check phone for operation & voicemail setup Script #1: leaving a message for the IP Script #2: speaking live with the IP Model & role play phone calls

The Live Interview:

Goal of the live interview Open-ended questions Role play live interview Presentation of interview site Mentor attends live interview

Selecting & Designating a Provider:

Selecting a Care Provider Designating a Provider / SOC 426A Enrollment process for Care Provider new to IHSS

Incidentals:

Timekeeping System One-Stop Resource Center Your role as Employer Reporting Fraud / Abuse Communicating with your Social Worker

Part 2: Getting Started with Your Provider

Part 3: Retaining Your Provider

The Consumer as the Employer:

Communicating with your Care Provider Set and Maintain Boundaries Supervising your Care Provider Recognizing abusive behaviors When to let go of your Care Provider

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