Job Details & Application

Provider Specialist Posted on September 7, 2022

General Summary

The SF IHSS Public Authorirt assists and supports the community of In-Home Supportive Services (IHSS) Consumers, home care Providers, and advocates with programs and services that facilitates connections, education, one-on-one support, mentorship, ebenfirts, employment benefits, and career growth. We champion an inclusive environment that serves a diverse population. 

Under the supervision of the Recruitment & Engagement Manager, coordinates administrative, recruitment, and outreach activities for services provided by the Public Authority. This focuses on explanding the Public Authority's outreach to the community and promoting home care Provider enrollment, recruitment, retention, and supportive services. 

Status: Full -Time Exempt
Reporting Manager: Recruitment & Engagement Manager
: $66,063.00

Duties & Responsibilities

1. Community liason promotes and gfuides partners and applicants with program information. 
2. Oversees the full recruitment cycle and process the on-boarding of neew Providers into the Registry; guides Providers through the informative video, assists with questions regarding the application process, verifies IHSS eligibility status, distributes applications, interviews, screens, checks references, hosts orientations, creates Provider ID badges, and accepts Providers onto the Registry.  
3. Assists candidates through the SF City & County’s IHSS - REVA enrollment process.
4. Acts as the training liaison with Homebridge. Coordinates ongoing support to assist Independent Providers in completing all required trainings.
5. Inputs data into Salesforce database system; Creates Provider contacts, scans and uploads documents, and delivers in-depth note taking.
6. Assigns phone extensions to new Providers. Uploads bi-weekly extension reports to the Provider Connect Line database.
7. Conduct 3-month empoloyment surveys for Providers. 
8. Assists Providers with processing their monthly check-in updates via phone, text, email, or in person.
9. Responsible for tracking registry Provider’s monthly updates, Tuberculosis test expiration dates, training certifications, and other trackings as assigned.  Generates a monthly report for each category and follows up with Providers.
10. Handles Consumer/Provider disputes and complaints.  Has the ability to deescalate distressed situations, process complaints into Salesforce, notifies the Program Manager, and investigates.  Executes a disciplinary action.
11. Responsible for collecting, tracking, and analyzing reports assigned by the Program Manager.
12. Analyzes Provider data and local community demographics to identify key areas to enhance outreach and recruitment efforts. Utilizes reports for recruitment and engagement campaigns. 
13. Organizes and attend community outreach and recruitment events to inform the community about the programs offered by the Public Authority.
14. Assist in the creation and implemantation of marketing materials
15. Works closely with the Provider Engagement Coordinator to assist Providers with trainings and workshops.
16. Provides referrals and links to external resources and other community services to Providers.
17. Responsible for setting up and overseeing campaigns, mass mailings, text messages, voice messages, and other announcements and reminders.
18. Responsible for updating/revising data and troubleshooting with database administrator.
19. Oversees the full recruitment life cycle of potential On-Call Providers. Screen and suggest potential Registry Providers to the On-Call Program Coordinator to become an Emergency Provider.
20. Performs other related duties as assigned.


Skills & Qualifications

1. Bachelor's degree from four-year college or university or equivalent work experience.
2. Expirience working in a non-profit environment preferred. 
3. Bilingual skills: oral and written fluency in English and Spanish required.
4. Expirience with database systems such as Word, PowerPoint, Excel, and Access.
5. Ability to work in a high call volume environment.
6. Ability to work under pressure, prioritize and meet deadlines.
7.  Sensitivity towards and skill in working with diverse ethnic and cultural individuals and groups, people with disabilities, and seniors.
8. Ability to work collaboratively, as part of a team, and independently. 
9. Excellent communication and relationship skills.
10. Proven leadership abilities, showing initiative and ownership of assignments/projects.
11. Innovative and savvy with new technology to increase productivity or the ability to learn.
12. Highly organized and demonstrated the ability to multi-task.


People with Disabilities at the San Francisco IHSS Public Authority

The San Francisco In-Home Supportive Service Public Authority recognizes the value of having significant representation of people with disabilities in all units and at all levels of staff and management. For this reason, the Public Authority strongly encourages applications for employment from people with disabilities. To maximize flexibility related to benefits, the agency has adopted a "cafeteria" benefits plan. The Public Authority provides several health care plans and dental options for employees working 75% time or more. All employees with disabilities may request reasonable accommodation (as defined by the Americans with Disabilities Act and California Department of Fair Employment and Housing Act.).

How to Apply

The San Francisco In-Home Supportive Services Public Authority is an Equal Opportunity employer. We actively seek applications from people with disabilities, seniors, women, and people of color.

To be considered for this position, upload your resumé and cover letter of no more than two pages to the PA Job Application page.