Job Details & Application

Community Engagement Coordinator Posted on June 21, 2022

General Summary

The Community Engagement Coordinator has the opportunity to work closely with the programs external partner agencies, The Community Engagement Coordinator works collaboratively with the client to create an action plan that will address in-home care needs within the IHSS system and provide training on independent living as necessary. The Community Engagement Coordinator maintains relationships with clients throughout the process of completing the action plan and is responsible for processing referrals and assisting clients needing support or training with their IHSS services. This is a roving position with an office at Laguna Honda Hospital and the IHSS Public Authority. 

Status: Full Time - Exempt
Reporting Manager: Mentorship Program Manager
: $66,063.00

Duties & Responsibilities

1. Conduct outreach and develop ongoing relationships with referral agencies, community/professional organizations and other sourcse.
2. Recieve and handle eligible client referrals submitted by Social Workers and case managers at our partner agencies.
3. Evaluate and identitfy needs of referred clients and work with them to create and action plan to meet their needs (including but not limited to navigation of the IHSS system, interview assistance, timesheet training, scheduling, comminication with their Provider, and community referrals).
4. Match and connect the client with a Mentor and coordinate first visit.
5. Communicate the details of the Consumer's action plan to the assigned Mentor. 
6. Collaborate with other care providers and gencies that are part of the cliens LHH care team.
7. Continue to monitor clients' progress with an eye on improving their action plan, and provide on-going support to Mentors on the progress of the clients they are working with. 
8. Supervise on-going mentor/mentee relationship, including management of mentee reporting and providing mentor support.
9. Follow up with the IHSS eligible client beyond discharge until IHSS services are in place or well on theur way to being in place.
10. Accurately maintain onsumer records and progress notes in the Public Authority's HomCare2 database system.
11. Gather feedback and conduct program evaluations in-person and over the phone.
12. Update and manage multiple program spreadsheets. 
13. Supervise and train new Mentors assigned to external sites.
14. Identify individuals who would make good mentors and assist with Mentorship Recruitment efforts. 
15. Maintain and expand relationships with referring agencies and community partners.
16. Participate in outreach and community events when required. 
17. Attend all Mentorship Program and agency-wide meetings and trainings. 
18. At times when the number of client referrals are reduced, the Community Engagement Coordinator may be asked to assist the Mentorship Program team at main office.
19. Other duties as assigned 

Skills & Qualifications

1. Bachelor's degree in social services, social works, public health or a combination of similar course study and work expirience. 
2. Experience working in non-profit environment preferred. 
3. Stong written and oral communication skills. 
4. Experience in writing and mantaining case notes. Capactiy to handle a significant case load. 
5. Demonstrated knowledge or ability to understand issues and services relating to disability, aging, personal assistance services, registry operations, the IHSS program and independent living principles. 
6. Excellent organizational, listening, communication, phone, and people skills. 
7. Ability to work independently as well as in a team setting. 
8. Sensitivity toward and skill in working with diverse ethnic and cultural individuals, people with disabilities, and seniors.
9. Knowledge and experience  with Microsoft Office programs, including databases. 

People with Disabilities at the San Francisco IHSS Public Authority

The San Francisco In-Home Supportive Service Public Authority recognizes the value of having significant representation of people with disabilities in all units and at all levels of staff and management. For this reason, the Public Authority strongly encourages applications for employment from people with disabilities. To maximize flexibility related to benefits, the agency has adopted a "cafeteria" benefits plan. The Public Authority provides several health care plans and dental options for employees working 75% time or more. All employees with disabilities may request reasonable accommodation (as defined by the Americans with Disabilities Act and California Department of Fair Employment and Housing Act.).

How to Apply

The San Francisco In-Home Supportive Services Public Authority is an Equal Opportunity employer. We actively seek applications from people with disabilities, seniors, women, and people of color.

To be considered for this position, upload your resumé and cover letter of no more than two pages to the PA Job Application page.