Job Details & Application
Mentorship Service Coordinator Posted on June 21, 2022
The Mission of San Francisco IHSS Public Authority is to provide an in-home supported service for older adults and people with disabilities. Join a team that promotes and maximizes the potential of older adults and people with disabilities to live independently and participate in their communities. The Mentorship Service Coordinator is responsible for motivating the Consumers of the In-Home Supportive Services, (IHSS), Program by providing information and education on the IHSS system and the rights and responsibilities of an IHSS Consumer. The Mentorship Service Coordinator collaborates with the Consumer to create a plan of action and ensure the approach stays on course. If you're interested in joining The San Francisco IHSS Public Authority team and learning more about this opportunity, apply now!
Reporting Manager: Mentorship Program Manager
Duties & Responsibilities
- Process Mentorship referrals for service from the Public Authority (PA) Registry, Department of Disability and Aging Services (DAS), and from our community partners.
- Evaluate and identify needs of the IHSS Consumer and work with the Consumer to create a plan of action to meet their needs (including community referrals, interview assistance, timesheet training, and scheduling).
- Match and connect the Consumer with a Mentor from the Mentorship Team and coordinate the first visit and/or phone call between the Consumer and assigned Mentor.
- Responsible for communicating the details of the Consumer’s action plan to the assigned Mentor.
- Assist with the onboarding of new Mentors as well as Supervise Mentors on the development of their cases.
- Update Consumer records and case notes in the Public Authority’s database system.
- Continuous monitoring of the Consumer's progress and work with the consumer in improving their action plan
- Schedule occasional home visits to Consumer homes to ensure the Consumer's needs are being met and the action plan is current.
- Provide support and coach Consumers to problem solve issues that can arise between their Provider and themselves.
- Collaborate with other care providers and agencies that are part of the Consumer’s care team.
- Provide monthly progress reports and analysis on the outcomes of consumers to the Mentorship Program Manager.
- Other duties as assigned.
Skills & Qualifications
- Bilingual in English and either Spanish and/or Chinese; oral and written strongly encouraged.
- Bachelor's degree in social services, social works, public health or a combination of similar course study and work experience.
- Experience working in a non-profit environment preferred.
- Strong written and oral communication skills.
- Experience in writing and maintaining case notes. Capacity to manage a significant case load.
- Demonstrated knowledge or ability to understand issues and services relating to disability, aging, personal assistance services, registry operations, the IHSS program and independent living principles.
- Excellent organizational, listening, communication, phone, and people skills.
- Ability to work independently as well as in a team setting.
People with Disabilities at the San Francisco IHSS Public Authority
The San Francisco In-Home Supportive Service Public Authority recognizes the value of having significant representation of people with disabilities in all units and at all levels of staff and management. For this reason, the Public Authority strongly encourages applications for employment from people with disabilities. To maximize flexibility related to benefits, the agency has adopted a "cafeteria" benefits plan. The Public Authority provides several health care plans and dental options for employees working 75% time or more. All employees with disabilities may request reasonable accommodation (as defined by the Americans with Disabilities Act and California Department of Fair Employment and Housing Act.).
How to Apply
The San Francisco In-Home Supportive Services Public Authority is an Equal Opportunity employer. We actively seek applications from people with disabilities, seniors, women, and people of color.
To be considered for this position, upload your resumé and cover letter of no more than two pages to the PA Job Application page.