Job Details & Application
Mentorship Service Coordinator Posted on August 10, 2021
Under the supervision of the Mentorship Program Manager, the Mentorship Service Coordinator will be responsible for empowering the Consumers of the In-Home Supportive Services Program (IHSS) by providing information and education on the IHSS system and the rights and responsibilities as an IHSS consumer. The Mentorship Service Coordinator will work collaboratively with the consumer to create an action plan and ensure the plan is follow- through.
Status: Full-time; Exempt
Reporting Manager: Mentorship Program Manager
Duties & Responsibilities
- Process Mentorship referrals from the Public Authority (PA) Registry and/or the Department of Aging and Adults Services (DAAS).
- Evaluate and identify needs of the IHSS Consumers and work with the consumer to create an action plan to meet their needs (including but not limited to referrals, interview assistance, timesheet training, and scheduling).
- Match and connect the Consumers with a Mentor from the Mentorship Team and coordinate the first visit and/or phone call with the assigned Mentor.
- Responsible for communicating the details of the consumer’s action plan to the assigned Mentor.
- Provide on-going support to Mentors and continuously check-in with Mentors with the progress of the consumers.
- Update consumer records and case notes in the Public Authority’s database systems.
- Continuous monitoring of the consumer's progress and work with the consumer in improving their action plan if needed.
- Schedule occasional home visits to Consumer homes where IHSS services are provided to ensure the consumer's needs are being met, and the action plan is current.
- Provide support and coach Consumers to problem solve issues that can arise between their Provider and themselves.
- Collaborate with other care providers and agencies that are part of the Consumer’s care team.
- Provide monthly progress reports and analysis on the outcomes of consumers to the Mentorship Program Manager.
- Other duties as assigned.
Skills & Qualifications
- Bilingual in English and either Spanish and/or Chinese; oral and written required.
- Strong written and oral communication skills.
- Demonstrated knowledge or ability to understand issues and services relating to disability, aging, personal assistance services, registry operations, the IHSS program and independent living principles.
- Excellent organizational, listening, communication, phone, and people skills.
- Ability to work independently as well as in a team setting.
Education & Experience
- Bachelor's degree in social services, social works, public health or a combination of similar course study and work experience.
- Experience working in a non-profit environment preferred.
- Experience in writing and maintaining case notes. Capacity to handle a significant case load.
People with Disabilities at the San Francisco IHSS Public Authority
The San Francisco In-Home Supportive Service Public Authority recognizes the value of having significant representation of people with disabilities in all units and at all levels of staff and management. For this reason, the Public Authority strongly encourages applications for employment from people with disabilities. To maximize flexibility related to benefits, the agency has adopted a "cafeteria" benefits plan. The Public Authority provides several health care plans and dental options for employees working 75% time or more. All employees with disabilities may request reasonable accommodation (as defined by the Americans with Disabilities Act and California Department of Fair Employment and Housing Act.).
How to Apply
The San Francisco In-Home Supportive Services Public Authority is an Equal Opportunity employer. We actively seek applications from people with disabilities, seniors, women, and people of color.
To be considered for this position, upload your resumé and cover letter of no more than two pages to the PA Job Application page.