Job Details & Application
Registry and On-Call Program Manager Posted on July 30, 2021
The Registry and On-Call Program Manager provides direct supervision and leadership to the Registry and Emergency On-Call Program. The Registry and On-Call Program Manager is responsible for the hiring, training and supervision of program staff, program development and evaluations. The manager ensures timely, accurate data collection, as well as quality service delivery to our IHSS consumers and providers.
Status: Full-Time; Exempt
Reporting Manager: Deputy Director
Duties & Responsibilities
- Manage day-to-day operations of the Registry and the Emergency On-Call Program, ensuring that both programs are in compliance with contract regulations and requirements.
- Provide strategic recommendations to the Deputy Director on long-term planning and improvement of the Registry and the Emergency On-Call Program.
- Create and develop outreach plans to recruit and retain Registry and the Emergency On-Call Program providers.
- Ensure all Registry and the Emergency On-Call Program staff adhere to the agency’s Personnel Policies and Procedures and local, state and federal rules and guidelines.
- Implements productivity expectations, quality, and customer-service standards by resolving problems, completing audits, identifying trends, determining system improvements, and implementing change.
- Thorough understanding of the Registry and the Emergency On-Call Program protocols; ability to use Salesforce to generate program-related reports.
- Create training and educational modules for the Registry and the Emergency On-Call Program.
- Conduct performance appraisals for staff using Trakstar and address performance issues.
- Prepare complex and detailed written reports, procedures, and contracts.
- Provide monthly, quarterly and annual reports for the Registry and the Emergency On-Call Program to the Deputy Director as required.
- Work closely with the Programs Analyst to develop systems and reporting metrics.
- Establish and maintain professional relationships with partners, such as Homebridge, DAS and DHS.
- Lead regular staff meetings; provide updates to staff regarding the Registry and the Emergency On-Call Program.
- Provide support to the Deputy Director with budget planning and forecast for the Registry and Emergency On-Call Program.
- Work closely with the Senior Human Resources Generalist to maintain an optimal staffing level.
- Work with other program managers to identify opportunities across multiple projects within the agency.
- Prepare and host presentations for stakeholders and community partners.
- Approve staff timesheets and time-off requests using Paychex Time and Labor Online.
- Other duties as assigned.
Skills & Qualifications
- Excellent written and verbal communication skills.
- Demonstrates knowledge of or capacity to understand issues and services relating to disability, aging, personal assistance services, operation of a referral registry, the IHSS program, and independent living principles.
- Strong leadership skills and the ability to work cooperatively with and support other members of a team.
- Sensitivity towards and skills in working with diverse ethnic and cultural individuals and groups, people with disabilities and seniors.
- Ability to make decisions in accordance with established policies and procedures, while using good judgment and initiative.
- Highly organized and demonstrated ability to multi-task.
- Ability to preform routine walking/standing/twisting during course of the day and lift-up to 20 lbs.
- Knowledge of MS Office (words and excel) and ability to learn new software programs.
Education & Experience
- Bachelor’s degree in social work, human services or equivalent preferred.
- Experience working in nonprofit environment a plus.
- 2+ years’ experience in supervising staff and understanding how to motivate them.
- Experience working with older adults and people with disabilities a plus.
People with Disabilities at the San Francisco IHSS Public Authority
The San Francisco In-Home Supportive Service Public Authority recognizes the value of having significant representation of people with disabilities in all units and at all levels of staff and management. For this reason, the Public Authority strongly encourages applications for employment from people with disabilities. To maximize flexibility related to benefits, the agency has adopted a "cafeteria" benefits plan. The Public Authority provides several health care plans and dental options for employees working 75% time or more. All employees with disabilities may request reasonable accommodation (as defined by the Americans with Disabilities Act and California Department of Fair Employment and Housing Act.).
How to Apply
The San Francisco In-Home Supportive Services Public Authority is an Equal Opportunity employer. We actively seek applications from people with disabilities, seniors, women, and people of color.
To be considered for this position, upload your resumé and cover letter of no more than two pages to the PA Job Application page.