Bilingual Registry Counselor (Cantonese/English)
Posted on March 11, 2024
Consumer Intake and Home Care Provider Matching:
Assist consumers in identifying their needs and preferences for a home care provider during the intake process.
Timely documentation of all communications regarding consumer care plans and service needs in Salesforce.
Provide supportive coaching and information to consumers and home care providers navigating the IHSS system.
Effectively communicate with consumers, their representatives, home care providers, office staff, management, business partners, and the public.
Clearly explain services verbally and in written form, ensuring all parties have a clear understanding of expectations.
Accurately enter provider and consumer information into the Salesforce database.
Maintain confidentiality of case files through proper documentation and case notes.
Conduct follow-up on consumer and provider matches to ensure satisfaction and address any concerns or issues.
Investigate and process consumer and home care provider complaints according to established Policies and Procedures.
Conduct consumer satisfaction surveys and record responses in Salesforce.
Identify top performing Registry Providers and recommend them to the Recruitment team as potential on-call providers.
Be available to work occasional evenings and weekends as part of a team rotation to arrange urgent services.
Support the Back-up Provider Services program by processing referrals and coordinating services when necessary.
Collaborate with other programs ensuring delivery of services is unified and without repetition.
Perform other assigned duties to contribute to the overall success of the organization.… Learn More & Apply Online
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Status: Full Time - Non- Exempt
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Reporting Manager: Registry & BUPS Program Manager
Full Job Description & How to Apply
On-Call Program Provider
Posted on May 9, 2023
The IHSS Public Authority and Homebridge are teaming up and offering opportunities for work to help provide San Franciscans needed home care services at this time. The Emergency On-Call Program Provider's serve a diverse group of consumers in all neighborhoods of San Francisco on a short-notice, intermittent, short-term or on-call basis. Emergency On-Call Program Provider's are expected to respond quickly to On-Call assignments, arrive for scheduled shifts equipped with required supplies, and assist consumers with both personal and domestic services authorized by IHSS. They're expected to communicated with consumers regarding their needs and to continuously update and scheudle availability with the Public Authority staff on a monthly basis.… Learn More & Apply Online
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Status: Part-Time
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Reporting Manager: Registry and On-Call Program Manager
Full Job Description & How to Apply